UCLOUD SWITCHBOARD ERROR

Section Toolbox - Reports of the PBX, it is very useful for the agnosticare problems, most of the time, related to its connectivity, or of some UI device or misconfigured, sometimes related to VoIP operators. This section is to show abnormal events related to the verse entities (users, gateways, IU) of the PBX. Every new event has a date of start...

MONITOR ACTIVE CALLS ON THE VOISPEED EXCHANGE

In the Caller Tracking section, we find all the information regarding outgoing and incoming calls in real time. The information on this page concerns the call start time, the calling user/number, the called user/number, if the call is being recorded, the status of the call,...

THE VOISPEED SWITCHBOARD DIAGNOSTICS

The Diagnostics section, accessible from the Toolbox menu -> Diagnostics, allows access to the switchboard event log and to make a specific diagnosis of the problems. This area can also be accessed from the Call Report. By clicking on the icon it is possible to download the current track while clicking…

CONFIGURE ROUTING RULES

Routing rules are used to tell the PBX how to handle calls (incoming and outgoing) based on different selection criteria. The routing takes care of selecting the gateway on which to forward outgoing calls, sorting incoming calls to the said switchboard entities. A routing rule is essentially…

CONFIGURE THE LCR

The LCR (Least Cost Routing) module allows you to define routing rules for outgoing calls, ie to establish which gateway and therefore telephone line route a call. On the basis of the prefix, then, it is possible to define an entire class of numbers. For example,…

MONITOR ACTIVE USERS ON THE VOISPEED Phone system

The User Monitoring section lets you see the current status of users of the server. It will also display other information such as the department to which they belong, their personal data (name, surname, extension), and the terminals associated with them.   STATE The states...

UCLOUD – CALL RECORDING

Call recordings   Ucloud call recording needs to be enabled in GDPR Panels – reporting. Please be aware of GDPR regulation when accessing this feature. Once enabled, hover on ‘Reports Tab’ and click ‘Call recordings’ on the drop-down. This will present a list of call...