Are you prepared to go all digital? 

Here at VOIspeed we are keen that all our clients are prepared for the imminent change of UK telephony infrastructure from analogue to internet lines.

Therefore, we are running a 30-minute webinar on the 20th October at 12:30pm where you can learn from Giuseppe:

• what is happening to UK telecoms
• important dates
• how this will impact your business
• the benefits of this change

Do join us for the webinar and the Q&A session afterwards.

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To see the phone activity and notes, simply click on the button linked to the contact:

directly from the contact in the phonebook.
or by right-clicking on a contact among those present in the Users Tab.

Functions of the Contact information panel

The Contact information panel allows you to retrieve the history of telephone activities linked to a specific contact. From this panel you can access two sections:

Call report The section contains the list of all calls handled by the user with the contact highlighted. For all the calls in question (shown in the left panel) it is also possible to view the related notes (listed in the right panel).In this panel it is also possible to perform various actions on the list of these calls: text search between calls and notes pre-filter the calls showing them all, only those containing a note or just all the notes; filter the calls by type (incoming, outgoing, lost) and temporally; add a note to the selected call using the key. For more information on handling call notes, see  How to create and view notes for a call

Scheduled calls This section contains a list of all call reminders linked to the selected contact. For all the items in question (shown in the left panel) you can also view the related notes (listed in the right panel). In this panel you can also manage the call reminders and notes as follows: text search between memos and notes; pre-filter the reminders showing them all or only the expired ones; filter reminders temporally; add a new reminder using the key. For more information on managing call reminders, see How to create and manage a call reminder

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By clicking on the button it you can open a pop up screen of the call reports.that provides more information and tools for monitoring and reporting your telephone activity.

At the top of the new panel that opens, there are additional filters to update the information displayed: INTERNAL CALLS: if the filter is active (as in the image opposite) you will see contents of the list such as the calls that the extension has managed with other extensions of the phone system; otherwise, you will not see these; EXTERNAL CALLS: if the filter is active (as in the image opposite) the displayed list will also contain the calls that the extension has managed with external numbers of the phone system; otherwise, these will not be displayed. Immediately below, the button allows you to download in a .csv format the call list with time filter settings for internal calls and external calls. At the bottom of the panel, introduced by the CALLS STATISTICS.item, you can display statistical indicators on your activity, relating to the filters set previously. In ‘Total calls answered’,  you see the total number of calls handled, the total time of conversation and the total time of ringing In ‘Total calls no answer’, you see the total number of unanswered calls, the total conversation time and the total ring time

If you would like to find out more information or find help on other subjects.you can find the VOIspeed Support Page by following the link.

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To use a hunt group the phone system administrator must enable the user (see Creating and configuring Users).

From your own UCloud you can view in real time the traffic and activity of the individual components of the phone system response groups simply by referring to the Groups TAB.

In this section, by clicking on the magnifying glass icon that is in correspondence with the displayed group whose activity you wish to monitor, a panel opens where you can view:. the list of users who are part of the group with the relative working status; a panel with the detail of the ringing calls; another  panel with the detail of the active calls; and a final panel with details of the calls in the queue.   In the same panel, if the user has enabled the related capability in their profile (Edit group composition – see Users creation and configuration), you can also display a button to add new users to the group as desired (point 5.). If you have enabled the user, he can also delete members of the group by clicking on the. relevant user with the right mouse button and selecting the “Remove user from the group” item.

 

Calls at the end of the group (attention: not the ones ringing) can also be retrieved directly using the appropriate button located at the call.

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Integra

In this section, you can integrate external programs by passing some parameters in conjunction with particular events. Through Integra and the running of external scripts, you can integrate the UI with external applications. The options are:

• Enable INTEGRA: enable integration
• Only on external calls: if activated, Integra does not intervene in calls between extensions

Command to execute: string containing the command that will be executed by the SHELL of Windows, i.e. as if it were given directly from the MSDOS prompt (see below for more details). The execution of the command is linked to particular events: in order for the command to be executed it is necessary to activate at least one of them, but it is possible to select multiple events that lead to the initiation of the script: On call in = incoming call On forward in = forwarded incoming call On call out = call made On call accept = call accepted On call close = call ended On call activate = a queue call is activated On busy = the number called is busy
	VOIspeed UI (UCloud)	VOIspeed GUI (On Premises)

COMMAND TO BE PERFORMED

The string set in the command field to be executed specifies a URL or the name of the local script to be invoked together with the parameters that the UI must pass to it. Simply enter the path (local or remote) of the script and the parameters (from! 00 to! 07 as needed) so that, when the UI begins running the script, it will replace the respective values with the parameters.
NOTE: the string of this field is sent to the Windows shell as it is, without adding other interpreters. So you can invoke batch commands (DOS), URLs (which in this case will invoke the default browser), and executable programs with absolute paths or not (as long as the environment variable “path” contains the path to the program invoked). Basically, you can think of this field as the Windows DOS shell in which the string is typed by a human operator.

Examples:

iexplore http://mywebserver.com/myscript.php?&num_chiamante=!01&action=!02

When the script is invoked, the UI instantiates the variables indicated with their actual value. In the example shown, for an incoming call from 026161616, the string actually sent by the UI to the Windows shell will be:

iexplore http:/mywebserver.com/myscript.php?&num_chiamante=026161616&action=CALL_IN

Which in practice allows opening an instance of Internet Explorer towards the indicated link. In the example shown you can also omit the string iexplore since the invocation of the URL is usually automatically resolved by the operating system that selects the linked default application.

Below are all the parameter names with their respective meanings.

• ! 00 = your own internal number
• ! 01 = remote number (called or calling)
• ! 02 = action (event that triggered the script invocation and matches those that can be selected, can be a value between: CALL_IN, CALL_FORWARD_IN, CALL_OUT, CALL_ACCEPT, CALL_CLOSE, CALL_ACTIVE and CALL_BUSY)
• ! 03 = own direct number called
• ! 04 = date / time of the event (refers to the time of the Server and in the format day / month / year_hour.minute.second)
• ! 05 = Call ID (call identification code, we remind you that this code is automatically generated by the Server and uniquely identifies the call)
• ! 06 = original calling number (in the case of an incoming call from forwarding or from an IVR node, this parameter indicates the actual number of the caller)
• ! 07 = number called original. Typically represents the number contacted by the call (company number).

COMMAND THE UI FROM THE OUTSIDE

The UI can be activated with simple commands to allow an external software (for example an application, or a link in a web page) to exploit some of its features without going through the graphical user interface.

The available commands are as follows:

• • Make a call = voispeed: C {number} or voispeed: {number}
    where {number} is the number to call.
  • Make a call with extended ID = voispeed: {number}, {ext_ID}
    where {number} is the number to call and {ext_ID} is a user-supplied identifier that is reported in call monitoring and the final call report.
  • Disconnect call = voispeed: D {call ID}
    where {call ID} is the ID of the call to be disconnected, in its absence the first call is disconnected by the user.
  • Forward the active call = voispeed: F {Call ID}
    where {call ID} is the call ID to which the first active call is forwarded.
  • Autoconfiguration of the UI = voispeed: Username @ domain, password (MD5), internal, url1, url2
    allows you to autoconfigure the login credentials of the local UI for the user (username, MD5 password, internal), for the PBX indicated by url1 and optionally from the url2. This command is used in the mail sent to users with their credentials for UI login.
    Example:
    start voispeed: Ualpha39 @ tscomm.it, 8c7bde4622aea226d1cff593b3c26829,3939,192.168.0.220: 5063
    configures the alpha39 user UI account on PBX 192.168.0.220:5063 .
    The password must be encrypted with the MD5 algorithm

Example in HTML: to insert a link to a number on a web page, just create an anchor link of this type:

<a href=”voispeed:187 “> Call Telecom Italia customer service </a>

Note: to execute these commands, the UI must be started and registered on the PBX.

HOTKEY COMMANDS From the UI VOIspeed through a combination of special keys it is possible to make a call from any application: highlighting a number from a text file, from a browser page or from other applications and pressing the hot-key on the keyboard, a call will be initiated to the number selected. POPUP HOTKEY This section is used to set the desired key combination to bring the UI to the fore.

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The data shown in the table is as follows:

Type	VoIP,  ISDN, Analogue Line, ISDN, GSM
Name	Name (description) we entered when creating the gateway
Remote IP	The IP address and port assigned to the gateway
Realm	Realm of the authentication server. Important: in the case of a VoIP account, this field shows the value of the Realm EXPECTED by the operator (this value is in fact extracted from the packets sent by the operator in response to the PBX Register SIP request. If the gateway does not register, check to have entered this same string in the Realm field of the account configuration (Menu Configurations -> Gateway).
Lines	Indicates how many lines you are occupying over those available.
Status	Shows whether the login performed by the PBX to the gateway was successful ( ) or not ( )
Enabled	Indicates if you have enabled the gateway or not.
Show Diagnostics	Pressing on the button it  is possible to directly access the diagnostics of the gateway in the diagnostic section

The monitoring page is static by default so.to activate the automatic update (every 2 seconds) click on the button (initially grey) at the top of the page.

If you need any help please call our tech support number at 01727 238552.

If you would like to find out more information or find help on other subjects.you can find the VOIspeed Support Page by following the link.

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To access the configuration of GUI click on the setting icon Settings Vert of the configuration and then click on the User section from the top menu.

clientconfig
Please see below for the Parameters for authentication on a VOIspeed server:

User accounts

Username: Enter the username in the format of username@domain (where domain is the domain of the company).
Password: Enter the Password of the user.
Extension: Enter the extension number of the user.
Domain: Enter the domain name in this field which helps to identify the company on server (e.g. Company.com)
Server IP 1: Enter the IP address of the PBX.
Server port 1: Enter the port here which will be used by the Server to communicate with the GUI (default 5063).
Server IP 2: Enter the IP address of the secondary server (optional).
Server port 2: Enter the port used by the secondary server to communicate with the GUI (default 5063).
Auto login on start-up: If this file is enabled then it allows the GUI to log in automatically with Windows Start.
Set status to absent when GUI logs out: If enabled then the user status will be changed to Absent mode. When the user logs out from the GUI with this status they will no longer be able to make or receive the calls.
Change Password: Allows the user to change the password for their GUI. If the user changes their GUI password it will not affect their phone password.
Note: VOIspeed6 uses the SIP subscription method to update the status of users. Each GUI performs individual point to point subscription to the server to update the information about users. The subscription method does not require information to be sent via message broadcasting to be updated, which allows the GUI to be on a different subnet from the server. Please note too that if you choose the GUI to be on different subnet from the phone server then you must establish the route in the router to allow communication between the two subnets.

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